A Comcast employee supplied The Consumerist with the following internal email sent out to all the customer service staff at the Maryland call center. It’s regarding recent reports that the cable company disrupts traffic between customers using the BitTorrent file-sharing protocol:
All,
You may get customers who are contacting us with regard to several articles which were published recently, accusing Comcast of blocking or otherwise filtering customers’ Internet traffic. An in-depth AP story suggests Comcast is hindering our customers’ ability to use BitTorrent, a peer to peer file sharing program. If a customer contacts us to inquire about this, please use the following talking points.Comcast does not block access to any applications, including BitTorrentWe respect our customers’ privacy and we don’t monitor specific customer activities on the Internet or track individual online behavior, such as which websites they visit. Therefore, we do not know whether any individual user is visiting BitTorrent or any other site…
When are ISP’s just going to suck it up and admit they simply can’t handle the traffic? ah yeah NEVER because they are such “great” providers…let me make a suggestion to everyone reading this Speakeasy.net
